Refund Policy

This Refund Policy explains when refunds are and are not available for services and subscriptions provided by Manjonka LLC (“GroXpertise”). It forms part of our Terms of Service. Specific engagements may include different refund terms in a signed order or Statement of Work, which will control.

1. Projects & One-Time Services

Project fees cover scheduled work, strategy, and deliverables that begin on engagement. Because resources are committed and work begins promptly, project and setup fees are generally non-refundable once work has started. If you cancel before any work has begun, we will refund amounts paid for work not yet performed, less any non-recoverable third-party costs.

2. Monthly Services & Retainers

Monthly services are billed in advance for the upcoming service period. You may cancel at any time with the notice stated in your agreement (typically before the next billing date). Cancellation stops future billing; fees already paid for the current period are non-refundable, and we will complete the work for the period you have paid for.

3. Onboarding & Setup Fees

One-time onboarding, setup, and implementation fees are non-refundable once the corresponding work has begun.

4. Software & Platform Subscriptions

Platform subscriptions renew automatically and are billed in advance. They are non-refundable for the current billing period, but you can cancel at any time to prevent future charges, and you retain access until the end of the paid period. We do not provide prorated refunds for partial periods unless required by law.

5. Advertising & Third-Party Pass-Through Costs

Amounts paid to third parties on your behalf � advertising spend, software licenses, domains, hosting, and similar � are non-refundable once incurred, as they are paid out to those providers.

6. How to Request a Refund or Cancel

Email [email protected] from the address associated with your account with your business name and the service or subscription in question. Eligible refunds are issued to the original payment method, typically within 5–10 business days of approval.

7. Chargebacks

If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of the Services.

8. Changes to This Policy

We may update this Policy from time to time; the “Last updated” date reflects the current version.

9. Contact

Questions about refunds or cancellations: [email protected].